Politique de remboursement et de retour

Overview

Below is Yongxiang Preferred refund and returns policy. If you encounter a problem with the product，Our company refund and returns policy lasts 30 days. After 30 days from your purchase date, we cannot offer a full refund or exchange.

Return Eligibility

For a return, keep the item unused, in its original condition and packaging.

We cannot accept returns of:

• Perishable goods (food, flowers, newspapers/magazines)
• Intimate/sanitary goods
• Hazardous materials
• Flammable liquids/gases
• Gift cards
• Downloadable software
• Certain health/personal care items

Required Documentation
Include your receipt or proof of purchase with your return. Never send returns directly to the manufacturer.

Partial Refunds Apply When:

• Books show visible wear
• Media (CDs, DVDs, games, etc.) have opened packaging
• Items arrive damaged/missing parts (when not our error)
• Returns arrive after 30 days

Refund Process
After we receive and inspect your return, we’ll email you about:

1. Receipt confirmation
2. Refund approval status

For approved refunds, we’ll credit your original payment method within [X] business days.

Missing Refunds?

1. Check your bank statement
2. Contact your credit card company (processing may take time)
3. Check with your bank
4. If unresolved, email {[email protected]} or use live chat

Sale Items
We refund only regular-priced items, not sale merchandise.

Exchanges
We exchange defective/damaged items only. Email {[email protected]} for same-item exchanges and shipping instructions.

Gift Returns
Gift purchases shipped to you: We’ll issue a gift certificate upon return receipt.
Gifts shipped to the purchaser: We refund the original buyer, who will be notified.

Return Shipping

1. Contact us for return authorization
2. Ship items to our warehouse at your expense
3. Note: We deduct return shipping costs from refunds
4. Processing times vary by location

For valuable items, we recommend:

• Trackable shipping
• Shipping insurance
  (We cannot guarantee receipt of returned items)

Need Help?
Email {[email protected]} or use live chat for return-related questions.